/* GRT Ticket Public - Chat Interface Styles */

/* Rating System */
.grt-rating-section {
    margin-top: 15px;
    padding: 15px;
    background: #f8f9fa;
    border-radius: 5px;
    text-align: center;
}

.grt-rating-section h4 {
    margin-top: 0;
    margin-bottom: 10px;
}

.grt-rating-stars {
    font-size: 24px;
    color: #ddd;
    margin-bottom: 10px;
    cursor: pointer;
}

.grt-star {
    transition: color 0.2s;
}

.grt-star:hover,
.grt-star.hover,
.grt-star.selected {
    color: #ffc107;
}

#grt-rating-feedback {
    width: 100%;
    margin-bottom: 10px;
    padding: 8px;
    border: 1px solid #ddd;
    border-radius: 4px;
    resize: vertical;
    min-height: 60px;
}

.grt-rating-display {
    margin-top: 15px;
    padding: 15px;
    background: #f8f9fa;
    border-radius: 5px;
    text-align: center;
}

.grt-stars.readonly {
    font-size: 24px;
    color: #ddd;
}

.grt-stars.readonly .grt-star.selected {
    color: #ffc107;
}

.grt-feedback-text {
    font-style: italic;
    color: #666;
    margin-top: 10px;
}

/* Chat Interface */
.grt-chat-container {
    --grt-chat-bg: #f8fafc;
    --grt-chat-card: #ffffff;
    --grt-chat-border: #e2e8f0;
    --grt-chat-text: #0f172a;
    --grt-chat-muted: #64748b;
    --grt-chat-primary: #0f172a;
    --grt-chat-primary-hover: #1e293b;
    --grt-chat-ring: rgba(59, 130, 246, 0.28);
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    width: 100vw;
    height: 100vh;
    background: var(--grt-chat-bg);
    z-index: 99999;
    display: flex;
    box-sizing: border-box;
    color: var(--grt-chat-text);
    font-family: "Inter", "Segoe UI", system-ui, -apple-system, sans-serif;
}

.grt-chat-container * {
    box-sizing: border-box;
}

/* Chat Sidebar */
.grt-chat-sidebar {
    width: 300px;
    background: #f1f5f9;
    border-right: 1px solid var(--grt-chat-border);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    height: 100%;
    transition: width 0.3s ease;
}

.grt-chat-sidebar-header {
    padding: 20px;
    background: var(--grt-chat-card);
    border-bottom: 1px solid var(--grt-chat-border);
    flex-shrink: 0;
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.grt-chat-sidebar-header h3 {
    margin: 0;
    font-size: 16px;
    font-weight: 600;
    color: var(--grt-chat-text);
}


.grt-chat-container .grt-new-ticket-btn,
.grt-chat-container .grt-shadcn-btn,
.grt-chat-container .grt-action-btn,
.grt-chat-container .grt-chat-send-btn,
.grt-chat-container .grt-chat-attach-btn,
.grt-chat-container .grt-sidebar-toggle,
.grt-chat-container .grt-submit-rating {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    border-radius: 10px;
    border: 1px solid var(--grt-chat-border);
    background: var(--grt-chat-card);
    color: var(--grt-chat-text);
    font-size: 13px;
    font-weight: 600;
    line-height: 1;
    padding: 8px 12px;
    cursor: pointer;
    text-decoration: none;
    transition: background 0.2s ease, color 0.2s ease, border 0.2s ease, box-shadow 0.2s ease,
        transform 0.1s ease;
    box-shadow: 0 1px 2px rgba(15, 23, 42, 0.06);
    appearance: none;
}

.grt-chat-container .grt-new-ticket-btn:hover,
.grt-chat-container .grt-shadcn-btn:hover,
.grt-chat-container .grt-action-btn:hover,
.grt-chat-container .grt-chat-send-btn:hover,
.grt-chat-container .grt-chat-attach-btn:hover,
.grt-chat-container .grt-sidebar-toggle:hover,
.grt-chat-container .grt-submit-rating:hover {
    background: #f8fafc;
    border-color: #cbd5f5;
}

.grt-chat-container .grt-new-ticket-btn:focus-visible,
.grt-chat-container .grt-shadcn-btn:focus-visible,
.grt-chat-container .grt-action-btn:focus-visible,
.grt-chat-container .grt-chat-send-btn:focus-visible,
.grt-chat-container .grt-chat-attach-btn:focus-visible,
.grt-chat-container .grt-sidebar-toggle:focus-visible,
.grt-chat-container .grt-submit-rating:focus-visible {
    outline: none;
    box-shadow: 0 0 0 3px var(--grt-chat-ring);
}

.grt-chat-container .grt-new-ticket-btn,
.grt-chat-container .grt-chat-send-btn,
.grt-chat-container .grt-submit-rating {
    background: var(--grt-chat-primary);
    border-color: transparent;
    color: #fff;
}

.grt-chat-container .grt-new-ticket-btn:hover,
.grt-chat-container .grt-chat-send-btn:hover,
.grt-chat-container .grt-submit-rating:hover {
    background: var(--grt-chat-primary-hover);
    color: #fff;
}

.grt-plus-icon {
    font-size: 16px;
    margin-right: 4px;
    font-weight: bold;
    line-height: 1;
}

/* Sidebar Tabs */
.grt-sidebar-tabs {
    display: flex;
    gap: 6px;
    margin: 0 12px 12px;
    padding: 6px;
    background: #e2e8f0;
    border: 1px solid var(--grt-chat-border);
    border-radius: 12px;
}

.grt-tab-btn {
    flex: 1;
    padding: 8px 10px;
    border-radius: 10px;
    background: transparent;
    border: 1px solid transparent;
    cursor: pointer;
    font-weight: 600;
    color: var(--grt-chat-muted);
    box-shadow: none;
    transition: background 0.2s ease, color 0.2s ease, box-shadow 0.2s ease, border 0.2s ease;
}

.grt-tab-btn.active {
    background: var(--grt-chat-card);
    color: var(--grt-chat-text);
    border-color: var(--grt-chat-border);
    box-shadow: 0 2px 6px rgba(15, 23, 42, 0.08);
}

.grt-tab-content {
    display: none;
    flex: 1; 
}

.grt-tab-content.active {
    display: flex;
    flex-direction: column;
}

/* Profile Tab Styles */
.grt-profile-section {
    padding: 20px;
    text-align: center;
}

.grt-profile-image-container {
    display: flex;
    flex-direction: column;
    align-items: center;
    margin-bottom: 20px;
}

.grt-profile-icon.big {
    width: 100px;
    height: 100px;
    font-size: 40px;
    margin: 0 auto;
}

.grt-profile-upload-text {
    font-size: 12px;
    color: #888;
    margin-top: 5px;
}

.grt-profile-info {
    text-align: left;
    background: #f9f9f9;
    padding: 15px;
    border-radius: 5px;
    border: 1px solid #eee;
}

.grt-profile-info p {
    margin: 10px 0;
    font-size: 14px;
}

.grt-profile-info strong {
    display: inline-block;
    width: 80px;
    color: #555;
}

/* ... existing code ... */
.grt-chat-tickets-list {
    flex: 1;
    overflow-y: auto;
    padding: 10px;
}

.grt-chat-ticket-item {
    display: block;
    padding: 12px 15px;
    margin-bottom: 8px;
    background: #fff;
    border-radius: 12px;
    text-decoration: none;
    color: var(--grt-chat-text);
    transition: all 0.2s;
    border: 1px solid var(--grt-chat-border);
    box-shadow: 0 6px 16px rgba(15, 23, 42, 0.06);
}

.grt-chat-ticket-item:hover {
    background: #fff;
    border-color: #cbd5f5;
    transform: translateY(-1px);
    box-shadow: 0 10px 20px rgba(15, 23, 42, 0.08);
}

.grt-chat-ticket-item.active {
    background: var(--grt-chat-primary);
    border-color: transparent;
    color: #fff;
    box-shadow: 0 12px 24px rgba(15, 23, 42, 0.2);
}

.grt-chat-ticket-item h4 {
    margin: 0 0 4px 0;
    font-size: 14px;
    font-weight: 600;
    color: inherit;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.grt-chat-ticket-item p {
    margin: 0;
    font-size: 12px;
    color: var(--grt-chat-muted);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.grt-chat-ticket-item.active p {
    color: rgba(255, 255, 255, 0.9);
}

/* Status Badges in Sidebar */
.grt-chat-ticket-item .grt-ticket-status {
    padding: 2px 8px;
    border-radius: 999px;
    font-size: 10px;
    font-weight: 600;
    text-transform: uppercase;
    background: #e2e8f0;
    color: #475569;
}

.grt-chat-ticket-item.active .grt-ticket-status {
    background: rgba(255, 255, 255, 0.2);
    color: #fff;
}

.grt-chat-ticket-item .status-open {
    color: #008a20;
    background: #e5f5fa;
}

.grt-chat-ticket-item.active .status-open {
    color: #fff;
    background: rgba(255, 255, 255, 0.2);
}

.grt-chat-main {
    flex: 1;
    display: flex;
    flex-direction: column;
    background: var(--grt-chat-card);
    overflow: hidden;
    height: 100%;
}

/* Enhanced Chat Header */
.grt-chat-header {
    padding: 16px 20px;
    background: var(--grt-chat-card);
    border-bottom: 1px solid var(--grt-chat-border);
    display: flex;
    justify-content: space-between;
    align-items: center;
    box-shadow: 0 2px 5px rgba(0,0,0,0.03);
    z-index: 10;
    flex-shrink: 0;
    height: 70px;
}

.grt-sidebar-toggle {
    width: 38px;
    height: 38px;
    padding: 0;
    margin-right: 15px;
    border-radius: 10px;
    background: transparent;
    border-color: transparent;
    color: var(--grt-chat-muted);
    box-shadow: none;
    font-size: 20px;
    flex-shrink: 0;
}

.grt-sidebar-toggle:hover {
    background: rgba(15, 23, 42, 0.06);
    color: var(--grt-chat-text);
}

.grt-chat-sidebar-header .grt-sidebar-toggle {
    display: none;
    width: 34px;
    height: 34px;
    padding: 0;
    border-radius: 10px;
    background: transparent;
    border-color: transparent;
    color: var(--grt-chat-muted);
    box-shadow: none;
    font-size: 18px;
}

.grt-chat-sidebar-header .grt-sidebar-toggle:hover {
    background: rgba(15, 23, 42, 0.06);
    color: var(--grt-chat-text);
}

.grt-chat-header-content {
    flex: 1;
    overflow: hidden;
    min-width: 0; /* Enable truncation in flex item */
}

.grt-chat-header-content h3 {
    margin: 0 0 4px 0;
    font-size: 15px;
    font-weight: 600;
    color: var(--grt-chat-text);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.grt-chat-header-content p {
    margin: 0;
    font-size: 12px;
    color: var(--grt-chat-muted);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.grt-chat-header-right {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-left: 15px;
    flex-shrink: 0;
}

/* Profile Styles */
.grt-profile-link {
    display: flex;
    align-items: center;
    text-decoration: none;
    color: #333;
    padding: 4px 10px 4px 4px;
    border-radius: 20px;
    transition: background 0.2s;
    background: #f9f9f9;
    border: 1px solid #eee;
}

.grt-profile-link:hover {
    background: #f0f0f1;
    border-color: #ddd;
}

.grt-profile-wrapper {
    display: flex;
    align-items: center;
    cursor: pointer;
}

.grt-profile-icon {
    width: 32px;
    height: 32px;
    background: #667eea;
    color: #fff;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 16px;
    margin-right: 8px;
    position: relative;
    overflow: hidden;
}

.grt-profile-icon img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.grt-profile-overlay {
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0,0,0,0.5);
    display: flex;
    align-items: center;
    justify-content: center;
    opacity: 0;
    transition: opacity 0.2s;
}

.grt-profile-icon:hover .grt-profile-overlay {
    opacity: 1;
}

.grt-profile-overlay .dashicons {
    color: #fff;
    font-size: 16px;
    width: 16px;
    height: 16px;
}


.grt-profile-name {
    font-size: 16px;
    font-weight: 500;
    color: #444;
}

.grt-direct-contact-header {
    display: flex;
    gap: 10px;
}

.grt-direct-contact-header .grt-action-btn {
    padding: 6px 12px;
    font-size: 16px;
}

.grt-logout-btn {
    color: #d63638;
    text-decoration: none;
    font-size: 16px;
    font-weight: 500;
}

.grt-logout-btn:hover {
    text-decoration: underline;
}

.grt-ticket-status {
    padding: 2px 6px;
    border-radius: 3px;
    font-size: 16px;
    font-weight: 600;
    text-transform: uppercase;
}

.grt-ticket-status.status-open {
    background: #e5f5fa;
    color: #008a20;
}

.grt-ticket-status.status-closed,
.grt-ticket-status.status-solved {
    background: #f0f0f1;
    color: #646970;
}

.grt-chat-messages {
    flex: 1;
    padding: 20px;
    overflow-y: auto;
    background: #f8fafc;
    display: flex;
    flex-direction: column;
}

.grt-chat-message {
    max-width: 72%;
    margin-bottom: 20px;
    display: flex;
    flex-direction: row;
    gap: 12px;
}

.grt-chat-message.user {
    align-self: flex-end;
    flex-direction: row-reverse;
}

.grt-chat-message.agent,
.grt-chat-message.admin {
    align-self: flex-start;
}

.grt-message-content-wrapper {
    display: flex;
    flex-direction: column;
    max-width: calc(100% - 44px);
}

.grt-chat-message.user .grt-message-content-wrapper {
    align-items: flex-end;
}

.grt-message-avatar {
    width: 32px;
    height: 32px;
    flex-shrink: 0;
    margin-top: auto; /* Align to bottom */
    margin-bottom: 20px; /* Space for time if outside bubble? No time is inside wrapper */
    margin-bottom: 4px; /* Slight offset */
}

.grt-message-avatar img {
    width: 100%;
    height: 100%;
    border-radius: 50%;
    object-fit: cover;
    box-shadow: 0 1px 2px rgba(0,0,0,0.1);
}

.grt-avatar-placeholder {
    width: 100%;
    height: 100%;
    border-radius: 50%;
    background: #ddd;
    color: #666;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 14px;
}

.grt-message-sender {
    font-size: 13px;
    color: #888;
    margin-bottom: 4px;
}

.grt-chat-message.user .grt-message-sender {
    display: none; /* Hide sender name for user to clean up UI, or keep it? Let's keep it but small */
    text-align: right;
}

.grt-message-bubble {
    padding: 10px 14px;
    border-radius: 12px;
    font-size: 14px;
    line-height: 1.5;
    position: relative;
    box-shadow: 0 1px 2px rgba(0,0,0,0.05);
    word-wrap: break-word;
    overflow-wrap: break-word;
    word-break: break-word;
    max-width: 520px;
    display: inline-block;
}

.grt-message-bubble * {
    max-width: 100%;
    word-break: break-word;
}

.grt-chat-message.user .grt-message-bubble {
    background: var(--grt-chat-primary);
    color: #fff;
    border-top-right-radius: 2px;
}

.grt-chat-message.agent .grt-message-bubble,
.grt-chat-message.admin .grt-message-bubble {
    background: #fff;
    color: var(--grt-chat-text);
    border-top-left-radius: 2px;
}

.grt-chat-input-container {
    padding: 20px;
    background: var(--grt-chat-card);
    border-top: 1px solid var(--grt-chat-border);
    flex-shrink: 0;
}

.grt-chat-input-bar {
    display: flex;
    align-items: flex-end;
    background: #f8fafc;
    border-radius: 18px;
    padding: 10px;
    border: 1px solid var(--grt-chat-border);
    transition: border-color 0.2s, background-color 0.2s;
}

.grt-chat-input-bar:focus-within {
    border-color: #3b82f6;
    background: #fff;
    box-shadow: 0 0 0 3px var(--grt-chat-ring);
}

.grt-chat-input {
    flex: 1;
    border: none;
    background: transparent;
    padding: 8px 10px;
    min-height: 44px; /* Ensure height for one line */
    max-height: 240px;
    overflow-y: hidden;
    resize: none;
    font-size: 14px;
    line-height: 1.5;
    color: var(--grt-chat-text);
    outline: none;
    box-shadow: none;
    font-family: inherit;
}

/* Custom Scrollbar for Input */
.grt-chat-input::-webkit-scrollbar {
    width: 6px;
}

.grt-chat-input::-webkit-scrollbar-track {
    background: transparent;
}

.grt-chat-input::-webkit-scrollbar-thumb {
    background-color: rgba(0, 0, 0, 0.2);
    border-radius: 3px;
}

.grt-chat-input:focus {
    border: none;
    box-shadow: none;
    background: transparent;
    outline: none;
}

.grt-chat-attach-btn {
    width: 36px;
    height: 36px;
    padding: 0;
    border-radius: 10px;
    background: #fff;
    border-color: var(--grt-chat-border);
    color: var(--grt-chat-muted);
    box-shadow: none;
    margin-right: 6px;
}

.grt-chat-attach-btn:hover {
    background: #fff;
    border-color: #cbd5f5;
    color: var(--grt-chat-text);
}

.grt-chat-attach-btn .dashicons {
    font-size: 20px;
    width: 20px;
    height: 20px;
}

.grt-chat-send-btn {
    padding: 8px 16px;
    font-size: 14px;
    font-weight: 600;
    align-self: flex-end;
    margin-bottom: 4px;
    height: 36px;
    width: auto;
}

.grt-chat-send-btn .dashicons {
    font-size: 20px;
    width: 20px;
    height: 20px;
    line-height: 20px;
}

/* Legacy button styles for other elements */
.grt-btn {
    padding: 8px 16px;
    border: none;
    border-radius: 4px;
    font-size: 16px;
    font-weight: 500;
    cursor: pointer;
    transition: background 0.2s;
}

.grt-btn-primary {
    background: var(--grt-chat-primary);
    color: #fff;
}

.grt-btn-primary:hover {
    background: var(--grt-chat-primary-hover);
}

.grt-btn-secondary {
    background: #e2e8f0;
    color: #4a5568;
}

.grt-btn-secondary:hover {
    background: #cbd5e0;
}

.grt-attach-btn {
    background: none;
    border: none;
    color: #666;
    cursor: pointer;
    padding: 5px;
    font-size: 20px;
    display: flex;
    align-items: center;
}

.grt-attach-btn:hover {
    color: #333;
}

.grt-attachment-preview {
    display: none;
    align-items: center;
    gap: 10px;
    padding: 10px;
    background: #f0f0f1;
    border-radius: 8px;
    margin-bottom: 10px;
    width: 100%;
}

.grt-attachment-preview.grt-is-visible {
    display: flex;
}

.grt-hidden-input {
    display: none;
}

.grt-pdf-icon {
    font-size: 40px;
    width: 40px;
    height: 40px;
    color: #d00000;
}

.grt-attachment-image {
    max-width: 300px;
    border-radius: 8px;
}

.grt-preview-image {
    max-height: 100px;
    max-width: 100px;
    object-fit: cover;
}

.grt-pdf-preview {
    display: inline-flex;
    align-items: center;
    gap: 8px;
}

.grt-pdf-filename {
    vertical-align: middle;
}

.grt-typing-indicator {
    display: none;
    padding: 10px;
    color: #666;
    font-style: italic;
    font-size: 13px;
}

.grt-typing-indicator.grt-is-visible {
    display: block;
}

.grt-profile-icon.grt-is-loading {
    opacity: 0.5;
}

.grt-submit-rating {
    margin-top: 10px;
}

.grt-remove-attachment {
    margin-left: auto;
    width: 32px;
    height: 32px;
    padding: 0;
    border-radius: 10px;
    border-color: #fecaca;
    background: #fff;
    color: #dc2626;
    font-size: 18px;
    box-shadow: none;
}

.grt-remove-attachment:hover {
    background: #fee2e2;
    border-color: #fca5a5;
    color: #b91c1c;
}

.grt-message-attachment img {
    max-width: 220px;
    max-height: 220px;
    width: auto;
    height: auto;
    border-radius: 8px;
    margin-top: 5px;
    cursor: pointer;
    transition: opacity 0.2s;
    object-fit: cover;
}

.grt-message-attachment img:hover {
    opacity: 0.9;
}

/* Sidebar Collapsed State */
.grt-chat-container.sidebar-collapsed .grt-chat-sidebar {
    width: 0;
    border-right: none;
}

.grt-chat-container.sidebar-collapsed .grt-chat-main {
    width: 100%;
}

/* Smooth transition */
.grt-chat-sidebar {
    transition: width 0.3s ease;
}

/* Responsive adjustment */
@media screen and (max-width: 768px) {
    .grt-chat-container .grt-chat-sidebar {
        position: absolute;
        z-index: 1000;
        height: 100%;
        box-shadow: 2px 0 5px rgba(0,0,0,0.1);
        transform: translateX(0);
        width: 300px;
    }

    .grt-chat-sidebar-header .grt-sidebar-toggle {
        display: inline-flex;
    }
    
    .grt-chat-container.sidebar-collapsed .grt-chat-sidebar {
        transform: translateX(-100%);
        width: 300px;
    }

    /* On mobile, maybe default to collapsed? */
    /* Let JS handle default state based on screen size if needed */
}